Customer Services Administrator
(fixed term contact for 1 year)
Locations:
Bridgwater
Company:
Waddington® Europe
Letters of application together with a C.V. should be sent to we.hr@novolex.com
Closing date for applications is Monday 13th September 2021
Responsible for all aspects of Customer Services/Sales Administration.
Main duties and responsibilities
- Build good working relationships with Customers, Suppliers & all internal Departments/Personnel.
- Input & process orders identifying and acting on ensuring the requirements of the customer’s delivery date is adhered to.
- Produce reports required for Customers – i.e. stock reports.
- Produce reports for Sales Representatives & Management as required.
- Liaising with Production, Sales Managers, Shipping, Hauliers and Admin regarding orders & customers.
- Identify & resolve customer enquiries & queries.
- Provide full information on any customer complaints to the Quality Manager using the quality reporting procedures.
- Ensure procedures & policies are followed and updated.
- Be proactive in customer care & order requirements.
- Liaise & update Sales Representatives regularly on all customer interactions.
- Assist in exhibition planning & attend exhibitions, as required.
- Answer phones professionally & promptly.
- Keeping up to date with product knowledge.
- Continuous improvements within the role & with other departments.
- To provide ad hoc support to the Customer Services team in the execution of their role.
- Comply with all policies & procedures to ensure a safe & healthy working environment is maintained.
- Abide by the company’s environmental & quality management procedures.
- Carry out any reasonable duties we request that are within your abilities, irrespective of grade/skill level.